GO-JEK,Indonesia – One App to do it all

GO-JEK,Indonesia – One App to do it all

Established in 2010 as a motorcycle ride-hailing phone service, GO-JEK has evolved into an on-demand mobile platform and a cutting-edge app, providing a wide range of services that includes transportation,logistics, mobile payments, food delivery, and many other on-demand services.”

GO-JEK is a technology company with a social mission to improve the welfare and livelihoods of workers in various informal sectors in Indonesia. GO-JEK champions 3 essential values: speed, innovation, and social impact.It is Indonesia’s first unicorn company, which is also the only company in South East Asia that is included in Fortune’s 50 Companies That Changed the World in 2017, and ranked at 17 along with Apple (3rd), Unilever (21st), and Microsoft (25th).

GO-JEK was founded by Nadiem Makarim, a native Indonesian, started GO-JEK from a tiny call center with only 20 ojek drivers,Nadiem discovered that ojek drivers spend most of their time waiting for customers, while customers waste time walking around looking for an available ojek. GO-JEK was built to solve this problem, by providing a platform where drivers and riders can connect efficiently and allowing those drivers to improve their income.

GO-JEK drivers have seen their income increase and reached more customers through GO-JEK app.They also have access to health and accident cover, financial services and insurance, as well as affordable automatic payments and many other benefits.its fleet now exceeds 1 million drivers and offers 18 app-based on-demand services as of May 2018.

GO-JEK now operates in 50 cities across Indonesia, including Bali, Balikpapan, Banda Aceh, Bandar Lampung, Bandung, Banjarmasin, Banyuwangi, Batam, Belitung, Bukittinggi, Cilacap, Cirebon, Garut,Gresik,Jakarta, Jambi, Jember, Karawang, Kediri, Madiun, Madura, Magelang, Makassar, Malang,Manado, Mataram, Medan, Mojokerto, Padang, Palembang, Pasuruan, Pekalongan, Pekanbaru,Pematang Siantar, Pontianak, Probolinggo, Purwakarta, Purwokerto, Salatiga, Samarinda, Semarang,Serang, Sidoarjo, Solo, Sukabumi,Sumedang, Surabaya, Tasikmalaya, Tegal, and Yogyakarta, with more cities to follow in the coming years.


GO-JEK has an office in Singapore – where it hosts data science and engineering capabilities,and Bangalore, India – which was created with the acquisitions of C42 and CodeIgnition, and focuses on product, engineering and design.

In May 2018, GO-JEK announced investing $500 million in its international expansion strategy. The company will enter Vietnam, Thailand, Singapore and the Philippines, starting with ride-hailing, then further replicating the multiple-service business model offered in Indonesia. These companies will be run by local founding teams, with GO-JEK providing technological support and expertise.

GO-JEK Products

GO-PAY is Indonesia’s fourth biggest e-wallet service, behind the country’s largest lenders; Bank Mandiri’s e-Money, Bank Central Asia’s Flazz, and state-owned telecom firm Telkomsel’s T-Cash.In October 2017 GO-PAY transactions have contributed 30 percent of overall e-money transactions in Indonesia.In the same year, GO-JEK was awarded the most proactive Fintech company to support the National Cashless Movement by the capital bank. In May 2017, GO-PAY acquired license from the central bank to use QR Code scans for payments.

GO-RIDE is the first online motorcycle taxi service in Indonesia. As of May 2018, GO-JEK has more than 1,000,000 fleet.

GO-CAR expands the ride-hailing service to cars.

GO-FOOD is an instant food delivery service with more than 250,000 merchants all over Indonesia.

GO-FOOD FESTIVAL is an offline food-court chain concept from GO-FOOD, which sells food and beverage from GO-FOOD merchants. GO-FOOD FESTIVAL has opened in major cities in Indonesia such as Surabaya, Makassar, and Palembang and with more than 15 stores across the country, has become the most well networked food-court chain concept in Indonesia.

GO-MART offers app-based grocery shopping at supermarket listed in the GO-JEK app.

GO-SHOP-Similar to GO-MART, GO-SHOP allows customer to purchase goods from shops that are not listed in GO-MART.

GO-SEND is an on-demand courier service to send items and documents with no limits on distance within one delivery zone.

GO-BOX is similar to GO-SEND, for moving large items using pickup trucks, single-axle trucks, and single-axle box trucks.

GO-TIX is an app-based entertainment ticket selling service.

GO-MED is an app-based medicine delivery service, partnering with HALODOC on its “Apotik Antar” feature.

GO-MASSAGE enables customers to request for a personal masseuse to come over and give them massage treatment.

GO-CLEAN is an app-based professional house cleaning service, involving
sweeping/mopping/vacuuming, bathroom cleaning to clothes ironing and oven cleaning.

GO-GLAM is an app based personal hair stylist, nail care, waxing and facial service

GO-AUTO is an app-based auto care for maintenance, including car washing, as well as emergency repair for users’ vehicle.

GO-PULSA is an app-based phone credit top-up service. GO-PULSA can only be paid by GO-PAY.

GO-BILLS is a service to pay PLN electricity bills, purchase PLN electricity tokens, and pay BPJS insurance premiums.

GO-POINTS is a loyalty program from GO-JEK. Users will receive a token for each of transaction and can redeem with rewards through the app.

GO-PLAY & GO-STUDIO- The company announced plans to venture into online content business with

GO-PLAY as a video streaming provider, and GO-STUDIO as their production house.

GO-PERTAMINA – Go-Jek, in partnership with Indonesia’s oil major Pertamina, has launched an on-demand fuel-delivery service (Go-Pertamina) it brings fuel to users from the nearest Pertamina gas station

Awards & Recognition

GO-JEK sits at number 17 in Fortune’s list of 50 companies that Change the World, along with world-class companies such as Microsoft, Apple, and Unilever.Other international recognition includes Top Performer in ASEAN Award 2017,Entrepreneur of The Year award from Ernst & Young and Superior Products and Services Awards 2016.

National recognition includes Top 10 Most Powerful Brand in Indonesia,Top 3 Brand Performer and Top 3 Most Powerful Transportation/Logistic brands,Top 3 Netizen Choice in Online Transportation,The Best Indonesia Mobile App 2015,Best Startup Category Work Life Balance,Indonesia’s Most Admired CEO 2017,and Most Creative in Solving Economic Challenges 2017.

Creating Social Impact Through Technology

GO-JEK strive to spread positive social impact through technology, increasing GO-JEK drivers’ incomes and ensuring a better standard of living for themselves and their families. GO-JEK’s flagship service has played an important role in heavily congested cities like Jakarta and other areas where GO-JEK operate.GO-JEK impact is huge in Indonesia and will continue to do so.

The GO-JEK application can be downloaded at www.go-jek.com/app and is available for iOS and Android devices.

One application for various needs


Pasaraya Blok M Gedung B Lt. 6, Jalan Iskandarsyah II No.7, RW. 2, Melawai, Kebayoran Baru, RT.3/RW.1, Melawai, Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta

Phone: (021) 5025-1110


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